Emergency property response areas

Property First Response boards up and makes safe damaged or exposed property in six published areas across London and the South East. If a door, window opening or shopfront is open to the street now, start an emergency enquiry with the postcode and a line about what is exposed.

The same confirmed work applies in every area: 24/7 emergency boarding and make-safe response after burglary, forced entry, vandalism, an accident or storm damage, including damaged doors and frames and shopfront or commercial boarding, using timber or OSB fixed with anti-tamper fixings. Boarding closes the opening. Permanent work — a locksmith after forced entry, wooden door and frame carpentry, or shopfront glass repair or replacement — is a separate stage once the damage has been assessed.

Choose your area

Each area page is written for the property types and audiences it actually serves, and sets out the details settled for an individual address: postcode, the opening affected, whether anyone is on site and how access works.

• North London London We board and secure homes, commercial premises and vacant property across North London.
• Redhill Surrey Boarding up and property make-safe for homes, shops, offices and vacant buildings across Redhill.
• Romford East London and Essex We cover Romford homes, shops, offices and other commercial premises. Give us the postcode so we can confirm that address.
• Slough Berkshire We cover homes and commercial property across Slough, including its central, Cippenham, Langley, Upton, Chalvey, Colnbrook and Poyle wards. We confirm coverage from the postcode when you call.
• South West London London We cover South West London homes and commercial premises, with the exact postcode confirmed on the call.
• Southampton Hampshire We cover Southampton homes and commercial premises. Tell us the postcode and we confirm coverage on the call.

Urgent damage in any of these areas

Forced entry, burglary or vandalism damage, storm or accident damage, a broken door or frame, or broken shopfront glass all take the emergency route. Keep away from broken glass, loose frames and unstable doors while you get in touch. Photographs of the opening and the building help size the boarding and support an initial estimate, so send photos for an estimate alongside the postcode; the figure is initial and the final scope is confirmed after assessment.

Where the damage has a clear focus, go straight to the service route: emergency boarding and make-safe work, damaged door and frame repair, burglary and vandalism damage repairs, or shopfront repairs for retail glass and frontages.

Empty and part-occupied buildings are covered by vacant property security and site security services, both limited to boarding, make-safe work and documented response on a damaged or exposed property.

Businesses, landlords, managing agents and property managers looking after more than one address use a different route. Commercial property response covers portfolio and repeat work across these areas, and commercial accounts covers access, key-holder, documentation and invoicing arrangements. If a property is standing open today, use the emergency route rather than an account enquiry.

Emergency enquiry Send photos for an estimate Commercial & account enquiry

Details that shape the response

Whichever area the address sits in, the useful detail is: the postcode; whether it is a home, rented property, shop, office, managed building or empty unit; which opening is damaged, such as a door, frame, window or shopfront; who can give access and when; and what is visibly broken. For a managed or commercial property, add the documentation and invoicing the owner or agent expects.

Where the damage forms part of a claim, insurance information explains how our before-and-after photographs, written work descriptions, and itemised invoices support your claim.

Start in your area